Customer Service Resume

Customer service representatives support sales and resolve complaints over the phone, at computers and in person. Because these employees essentially serve as the face of a company, they must enjoy working with many different people. Many customer service positions require an understanding of computers, including cash register systems.

Communication skills are key in customer service and you should reflect it on your resume. Does your resume reflect your customer service skills? View and download Customer Services resume samples in Word. All been resumes have been designed from the perspective of the job seeker.

Customer Service career fields

  • Call Center
  • Customer Service Management
  • Customer Service Representative
  • Restaurant and Food Service
  • Retail
  • Technical Support
  • Customer Service Specialist
  • Customer Service Technician
  • Call Center Supervisor
  • Cashier
  • Assistant Account Manager
  • Assistant Customer Care Center Manager
  • Bellman

Customer Service resume Samples

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Customer Service Resume sections

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my ten year customer-service experience in a challenging environment to achieve the corporate goals.

My objective is to advance my career in the wide field of customer service and bring a variety of desired skills-sets to enhance the workplace and team members.

To make best use of my acquired skills with an opportunity to improve on the same, and contribute to the growth of the organization in every way I can.

To further my career with Allied Barton security services. I enjoy my job and want to move up the ladder to make this my career.

Seeking a position in an office environment where there is a need for a variety of office management tasks including computer knowledge, organizational abilities, business intelligence and database program use.

To obtain a position that will enable me to use my strong organizational skills, customer service experience, and ability to work well with people.

To obtain a job where a I can utilize my education a skills in you facility.

To further my career and passion of helping others with teamwork and outstanding service. Looking to be a part of a professional but fun work environment.

To become a successful candidate for your company, to bring my skills that I have acquired throughout the years to be a successful part of your company.

Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to lead and work well with others.

Looking for a position in a company that needs and values quality front-end customer support service and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction.

I'm looking for a position where I can implement my skills and build new foundations.

To use my skills in the best possible way for achieving the company’s goals.

Broaden my skills in any area I work to management levels and provide outstanding customers and employee relation.

To obtain and maintain employment in the customer service field that will both challenge and enhance my professional skills while providing the possibility of growth.

Resume Experience Samples

  • Shift Manager (04/2010 - Present)
    • Dairy Queen, Valparaiso, IN USA
    • Dealt with client problems and complaints keeping cordial and helpful.
    • Trained the customer service department on the different products and services provided by the company.
    • Trained the customer service on company policies and regulations.
    • Operated the cash register and handled return or exchange requests.
    • Reconciled payments with total sales.
  • Customer Service Supervisor II (1991 - 2014)
    • Wells Fargo Card Services, West Des Moines, IA 50266
    • Trained the client service department on customer service and phone skills.
    • Trained the customer service department on the different products and services provided by the company.
    • Trained the customer service department on the use of the telephone and computer systems.
    • Trained the customer service on company policies and regulations.
    • Dealt with client problems and complaints keeping cordial and helpful.
  • Retail Sales Consultant (Sept. 2009 - Present)
    • AT&T Mobility (currently Spring Mobile), North Bend, OR
    • Build rapport with customers/Provide extraordinary customer service.
    • Learn and maintain knowledge of products/customer plans.
    • Recommend personalized solution of products and services.
    • Troubleshooting technical issues/Product setup/Answer questions.
    • Deposits/Inventory/Store layout (compliant with company image).
    • Maintain client's' account confidentiality.
    • Meet/exceed commission goals.

  • Owner/Operator (Sept. 2006 - Sept. 2009)
    • Tropic Cleaning, Kekaha, HI
    • Provide bids/job estimates based on scope of work.
    • Establish and maintain relationships with clients.
    • Scheduling/maintenance of financial records.
    • General maintenance/cleaning duties.
  • Guest Services Associate (5/2013 - 8/2016)
    • Montage Mountain Resorts , Scranton, Pennsylvania USA
    • Dealt with client problems and complaints keeping cordial and helpful.
    • Assisted customers by phone to detect technical problems.
    • Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail.
    • Anticipated customers' needs and recommended products.
    • Operated the cash register and handled return or exchange requests.

  • Customer Service Associate (5/2015 - Currently employed)
    • Walgreens, Philadelphia, Pennsylvania USA
    • Dealt with client problems and complaints keeping cordial and helpful
    • Anticipated customers' needs and recommended products.
    • Operated the cash register and handled return or exchange requests.
  • Customer Service Manager (Aug. 2011 - Present)
    • Hobby Lobby, Kingsport, TN USA
    • Train new employees on cash register, returns/exchanges, and company policy.
    • Complete daily schedules for all employees.
    • Make and execute weekly Ad tests.
    • Track cashier statistics and find ways to help them improve.
    • Operate the cash register and handle/approve return or exchange requests.
    • Deal with customer problems and complaints keeping cordial and helpful.
    • Supervise front end, make decisions and answer questions.
    • Always provide excellent customer service.

  • Lead Trainer, Head Wait, Server/Bartender (June 2006 - Aug. 2011)
    • Texas Roadhouse, Kingsport, TN USA
    • Trained new employees on menu, time management, and policy.
    • Informed and explained menu to customers.
    • Provided excellent customer service to guests before, during and after their meals.
    • Took food and drink orders, delivered items to guests and kept their needs met.
    • Completed end of day and end of week paperwork and entered data into Microsoft Excel.
  • Assistant Manager (April, 2012 - April, 2016)
    • Star Powder Coating, Garden Grove, Ca
    • Dealt with client problems and complaints keeping cordial and helpful.
    • Assisted customers by phone to detect technical problems.
    • Described the financing options and handled the paperwork required for making a sale.
    • Dealt with client problems and complaints keeping cordial and helpful.

  • Realtor (june 2010 - April, 2012)
    • Weimer and Associates, Garden Grove, Ca
    • Consulted with customers to find out the type of properties they were interested in.
    • Arranged different documents such as contracts, purchase agreements and deeds.
    • Presented purchase offers to sellers for consideration.
    • Showed homes to possible buyers.
    • Provided customers with information such as market conditions, mortgages, prices, legal issues and related matters.
  • Payroll Auditor (April 2007 - December 2015)
    • Werner Enterprises, Inc, Omaha, Nebraska United States
    • Worked in three different departments during my employment with this company; the most recent being:

  • Payroll Auditor (06/2014-12/2015)
    • Developed an auditing system to track driver payroll, including reimbursements, deductions, accessorials expenses and use of the qualcomm system for any other pay items. Researched any discrepancies, input correct pay items and audited for accuracy. Meet deadlines set forth to ensure drivers are paid in a timely manner. Monitored for fraud trends to ensure drivers were not abusing the system expense policies and procedures. Prepared powerpoint presentations for clients to show growth and development for each product/customer. Created Excel reports to show different expenses per month for upper management and other miscellaneous tasks and duties as requested by management.

  • Fleet Assistant (12/2013-06/2014)
    • Work with dispatchers to ensure driver safety needs were met, route trucks in for inspections, prepare disciplinary reports, assist with corporate policies and procedures in the trucking industry, CSA requirements and many miscellaneous duties as requested.

  • Driver Payroll Lead/Trainer (04/2007-12/2013)
    • Provide drivers with support regarding their payroll related questions. Ensure accuracy of reimbursements, deductions and payment. Research discrepancies concerning payroll related issues. Use of multiple databases AS-400, internet and intranet to assist. Ensure all deadlines are met for each function. Issue cash advances for drivers needing financial assistance on the road. Assist drivers in locating approved company fuel stops, activate fuel cards, and assist in any fuel related issues. Provide drivers with permits related to state/federal policies and assist in renewal of permits, IFTA's and regulated paperwork need on a yearly basis. Train incoming new associates as well as assist team with questions, problem solving and time management. Monitor email for internal payroll issues and research to resolve the discrepancies.

  • District Training Manager/Store Manager (10/2004 - 03/2007)
    • Check Into Cash, Omaha, Nebraska United States
    • Perform various duties in store to provide customers payroll cash in advances. Used internal database to perform background checks and various other external checks to provide customers with availability of use of services. Performed monthly audits, ordered supplies/inventory as needed. Trained incoming associates. Interviewed and reported back to management to fulfill current openings. Audited multiple other locations for fraud and accuracy. Marketing for stores to build revenue/customer base. Daily collections to collect debt owed by current customers. Quarterly staff meetings. Working with banking industry to collect debt owed to company. Prepared and submitted monthly reports on current revenue, charge offs, security procedures, collections, and any other request made from upper management.

  • Shift Manager (08/2002 - 01/2004)
    • Dial America, Omaha, Nebraska United States
    • Responsible for a team of 20-25 sales representatives. Involved in the decision making regarding employment, training, and watching the rep to current call volume ratio. Working with team to maintain schedule adherence, quality, conversions, cancel percentages as well as running monthly sales promotions. Team building to adhere to time management as well as ensuring reps adhered to scripted call procedures.

  • Corporate Quality Compliance Representative (04/2001 - 08/2002)
    • APAC , Omaha, Nebraska United States
    • Monitor 32 outbound call centers for quality concerns, ensuring using scripted dialogue, and time management. Provided feedback via email to each center noting any quality concerns or areas of improvement, as well as to provide kudos for great customer service and utilizing all up sale options.

  • Night Supervisor (11/1998 - 03/2001)
    • Telenational Marketing, Omaha, Nebraska United States
    • Variety of duties from running shift reports, doing attendance, creating break schedules, training new leads, monitoring TSR's one on one for quality concerns and any areas of improvement. Providing constructive feedback to ensure their success. Answering individual questions when help needed, handling irate/upset customer calls, filing termination reports and necessary paperwork, as well as any miscellaneous duties requested.

  • Lost/Stolen Fraud Rep (06/1997 - 08/1998)
    • First Data Resources, Omaha, Nebraska United States
    • Take incoming calls to assist customers with lost and or stolen credit cards. Accessing account information to determine if fraud on the account and using the company procedures to block the current card if needed and assist in ordering/mailing customers new cards.
  • Lead Gallery Host (October 2012 - Current)
    • Hyatt Place , Mt Laurel, NJ USA
    • Manager on duty when assistant general manager or general manager were not present.
    • Dealt with guest arrivals, informed about the hotel services and offered tourist information if required.
    • Resolved guest requests, concerns and complaints in a efficient and courteous way.
    • Provided excellent guest service.
    • Registered guests, assigned rooms and keys.
    • Coordinated room status with housekeeping personnel, informed about late check outs, early check-ins and special requests.
    • Dealt with billing, room charges, food and beverage charges, phone charges, collected payment according to hotel procedures.
    • Prepared cocktails and other drinks.
    • Took drink and food orders from customers.
    • Prepared hot and cold food.
    • Performed maintenance duties ie. plunging toilets, replacing lightbulbs, resetting tv's, etc.
    • Inspected guest rooms after housekeeping to ensure they were ready to be occupied.

  • Cashier (May 2012 - September 2012)
    • Staples, Mt Laurel, NJ USA
    • Operated the cash register and handled return or exchange requests.
    • Anticipated customers' needs and recommended products.
    • Answered telephones and directed calls.
    • Stocked and organized products that were out of place on shelving.

  • Front Desk Host (August 2008 - August 2010)
    • Residence Inn by Marriott, Mt Laurel, NJ USA
    • Dealt with guest arrivals, informed about the hotel services and offered tourist information if required.
    • Resolved guest requests, concerns and complaints in a efficient and courteous way.
    • Provided excellent guest service.
    • Dealt with billing, room charges, food and beverage charges, phone charges, collected payment according to hotel procedures.
    • Coordinated room status with housekeeping personnel, informed about late checkouts, early check-ins and special requests.
    • Registered guests, assigned rooms and keys.

  • Front Desk Agent (April 2007 - July 2008)
    • LA Fitness, Mt Laurel, NJ USA
    • Ensured that clients had the best possible experience at the fitness and wellness center.
    • Welcomed and checked in guests to the gym.
    • Answered and directed phone calls to sales and personal training.
    • Handled cash and performed credit/debit transactions.

  • Seasonal Cashier (September 2006 - February 2007)
    • Costco, Mt Laurel, NJ USA
    • Assisted customers and answered all their questions about our products.
    • Dealt with the cash register, returns and exchange requests.
    • Organized items, controlled inventory and cleaned the store.
    • Explained and demonstrated products to customers to help them to make purchases.
    • Promoted our products within the store.
    • Checked inventory levels and sales to order exactly what was needed.

  • Customer Service/ Cashier (June 2004 - August 2005)
    • Sears, Burlington, NJ USA
    • Assisted customers and answered all their questions about our products.
    • Dealt with the cash register, returns and exchange requests.
    • Organized items, controlled inventory and cleaned the store.
    • Explained and demonstrated products to customers to help them to make purchases.
    • Dealt with payments using credit card machines and totalized sales on daily basis.
    • Checked inventory levels and sales to order exactly what was needed.
    • Determined where and how our products had to be displayed within the store to sell as much as possible.

Customer Service Resume Skill Samples

  • Customer Service, Customer Relations, 9 years
  • Management, Leadership, Delegation, Time Management, Moderate Computer Skills, Cash Management, 7 years
  • Oral and written communication, Supervisor Maol Communication, 25 years years
  • Strong problem solving, Customer service representative, supervisor, 28 years
  • Strong negotiation, Union Delegate , 10 years
  • Cash Handling, Expert, 5 years
  • computer literate: Word, Excel, multiple specialized programs, skilled, 2 years
  • Excellent Customer Service Skills, Expert, 5 years
  • Computer Background, OnQ, Microsoft years
  • Customer Service, Health & Retail, 4 yrs experience years
  • Computer, Office Assistant & Customer Serive, 2 years
  • Cold call sales, territory route sales, 4-5 years years
  • Human resources, recruiting,job placement, records management, 10 years
  • Relationship building, ensure productive. strong , balanced team group , 10 years
  • customer service, assisted customer witrh troubleshooting fax and copy equipment to determine operator errors.or service problem, 10 years
  • Typing, 35 WPM, 6 years
  • Computer Skills, Intermediate, 3 years
  • Answering Phones, Advanced, 2 years
  • Ability to learn quickly, Advanced, 3 years
  • Customer Service, Expert, 3 years
  • Multi-Tasking, Advanced, 3 years
  • Customer Service, intermediate, 3 years
  • Cooking, intermediate, 2 1/2 years
  • Effective communication, both verbal and written, Customer Service, 4 years
  • Adaptable to many computer operating programs, Tabletop, Sms, etc, 5 years
  • MathLab, Proficient , 5 years
  • MS Word, Excel, Powerpoint, Proficient , 7 years
  • Ability to effectively communicate, Effective, 6 years
  • Computer-literate with extensive software proficiency, Expert, 6 years
  • Unsurpassed interpersonal skills, Expert, 6 years
  • Flexible team player, Expert, 6 years
  • Ability to prioritize multiple concurrent projects, Advanced, 6 years
  • Technical, Advanced, 5 years experience Computing and technology are one of my possessed skills having obtained over 5 years of computer usage gathering experience along the way. Skills ranging from; Applications: Microsoft Office Suite (Excel, Publisher, Word, PowerPoint) to Open Office. years
  • Hands on training, physical fitness, 1 years
  • Strong organizational skills, Active listening skills, Sharp problem solver years
  • Store maintenance ability, Adaptive team player, Opening/closing procedures years
  • Inventory Control Familiarity, Couterous demour, Prioritizing and multitasking years
  • excellent ability to adapt, to difficult situations, continues years
  • proficient at Microsoft Word, Excel and Powerpoint , Computer Literate, 2 years years
  • Word Per Minute, 40+, 10 years
  • Telephone Communication, Multi- Line systems, 8 years
  • Microsoft Office, Word/Powerpoint/Excel, 8 years
  • Bilingual - English and Spanish, Expert, 20 + years
  • Strong interpersonal and communication skills, Expert, 7 + years
  • High attention to detail, Expert, 7 + years
  • Excellent telephone étiquettes, Expert, 3 + years
  • Good time management skills, Expert, 7 + years
  • Well versed in data entry procedures and practices, Expert, 7 + years
  • Computer - Microsoft and Apple Software, Expert, 10 + years

Education samples for Customer Service Resume

  • West Orange High School , 2004
    • Winter Garden, Florida, USA
    • Basic Education, N/A
    • High School Diploma
  • Westech College , 2012
    • Ontario, CA, USA
    • Phlebotomy, CPT1
    • Completed full class training and 40 hours of clinicals to prepare for national exam for Phlebotomy certification. Obtained Phlebotomy certification and state license from NHA.

  • Moreno Valley High School , 2004
    • Moreno Valley , CA, USA
    • General Education, High School Diploma
    • Completed coursework to obtain High School Diploma.
  • Sri Krishna Arts & Science College , 2009-2012
    • Coimbatore, Tamil Nadu, India
    • Commerce, B.com (CA)
    • B.com Computer Applications from Sri Krishna Arts& Science College, Coimbatore
    • Year : 2009-2012
    • Aggregate : 64%
  • Southeast Polk , 1996
    • Pleasant Hill, Iowa, United States
    • General, Graduated
    • High School Diploma

  • Grandview , 1996
    • Des Moines, Iowa, United States
    • Communications, None
    • 2 Semesters

  • Des Moines Area Community College, 1997
    • Ankeny, IA, United States
    • Criminal Justice, None
    • 2 Semesters
  • Geronimo Santiago Elementary School , 1997-2003
    • J.nepomuceno St .Quiapo Manila, Metro Manila, philippines
    • Grade 1-6, Elementary Graduate
    • member of arts club sub. MAPEH
    • V-pres school affair sub. english and language
    • Pres. Rotary Club sub. makabayan
    • First Honorable Mention
    • best in declamation
    • best in written analysis
    • best in social communication

  • National Teachers College , 2003-2007
    • J. Nepomuceno St. Concepción Aguila, Metro Manila, Philippines
    • Secondary, High School Graduate

  • MEMBER YEAR
    • asrts club 2003-2007
    • theater club 2003-2007
    • school blog club 2006-2007

  • SPECIAL AWARDEE
    • Student Leader 2007
    • Student choice 2007
    • diff awards in many competition
  • Eagle Tree High School, 2007
    • Carson, California
    • High School, Diploma
    • High School Diploma
  • Miami Dade College, pending
    • Miami, FL, United States
    • Nursing, A.A
    • College credits earned

  • Continental Academy , 2004
    • Miramar, FL, United States
    • General studies, High School Diploma
    • H.S Diploma

Accomplishments

  • Results-oriented supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Commended for enthusiasm, tenacity, initiative, customer focus, ability to remain calm when faced with angry customers, and attention to detail.
  • Became the trainer of new and current employees for a new Self Checkout Program.
  • Became the trainer of new and current employees.
  • Provided excellent guest service, dealt with registrations, room assignments, checking out and billing in a courteous and personal manner.
  • Resolved an average of 100 inquiries per day and regularly met the company criteria in all fields (time, knowledge, correction, client satisfaction).
  • Dealt with an important volume of work with strict deadline objectives.
  • Became the trainer of new and current employees.
  • Completed customer service training to establish ways to ameliorate customer satisfaction and improve productivity.
  • Created partner relationships on a daily basis.
  • Became the trainer of new and current employees.
  • Managed different shifts. Delegated, gave feedback, promoted teamwork.
  • Awarded employee of the month at Racetrac over 5 times.
  • Lead singer of the praise team at Mountain Top Intl. Ministries.
  • Vice president of the Tampa Bay Academy of Hopes's youth council
  • Head of Homecoming committee during my senior year at Jefferson H.S.
  • Awarded the Take Stock in Children scholarship
  • Was in the National Technical Honors Society in high school.
  • Apart of DECA ( Distributive Education Clubs of America) in high school as well. Competed in the DECA business competitions and won the entrepreneur business award for the county.

Sample resume for Awards and Certifications Sections

  • High Tech Computer 2011 good service staff
  • Employee of the Month January 2012
  • Received award for being Associate of the Month at Race Track
  • National Defense Award, 2012
  • October 2011: Angel of The Month-Victoria's Secret
  • April 2012: Angel of The Month-Victoria's Secret
  • October 2013-Present: Employee of the quarter- The UPS Store
  • Hoop Revolution Certified Instructor
  • 5 Star Hotel Customer Service and Hospitality Training
  • Trained in Micros computer program
  • Trained in Point of Sale computer program
  • Trained in Aloha computer program
  • Completed suggestive selling training
  • Riverside Community College - General Education 2007
  • Certifications received for:
  • Online teaching at Stautzenberger Institute
  • Roadmap to Success in the Classroom
  • Classroom Management and Outcome Measurement
  • ACIS Forms, Retention, Student-Instructor Relationships and Annual OSHA Updates.
  • CDA-Child Development Associate-Board Certified-2010
  • I passed all General Manager in Training courses and I am certified to do so at Domino's
  • Public Servant as Leo President for almost two (2) years (2009-2010).
  • Certificate of Achievement
  • Certificate of workkeys testing/Workforce Training Certification
  • Certified in Customer Service Training
  • Certified Nursing Assistant
  • Completed a Certificate III in Business Administration in 2010
  • National Health Association Administrative Medical Assistant Certification 2013
  • New York State Licensed Security Officer 2013